SSAFA

Employment Type: Full time

Location: On site: Lincolnshire, UKRAF Coningsby, Lincolnshire

Salary: Up to £27,000 (GBP)

Team: RAF PS & SWS

Seniority: Mid-level

Closing: 11:59pm, 12th May 2024 BST

Job Description

About the role

Our Welfare Officers provide direct and impactful welfare support to RAF personnel and their immediate family. As a trusted and confidential source of support, you will assist our service users with challenges they are facing, from mental ill-health, difficult relationships, domestic abuse, financial and cost-of-living concerns, resettlement, housing, childcare, equality issues, bereavement, military discharge or deployment and many more – no day will be the same, as such this is a great opportunity to develop your knowledge and skills within the Welfare sector.

Our intervention is provided with consent on a non-statutory basis, and you will work with and engage our service users to develop appropriate interventions for individual outcomes.

Our service is transitioning to become more accessible and inclusive, digital technology plays a key role in this, as such you will use digital technologies to complement and enhance processes and service user experience.

You will play an active role within the community, promoting the service through the delivery of presentations and representing the service at public engagement events. You will also work closely with RAF welfare teams, local authorities, health, education, civilian agencies, charities and other military organisations to ensure the best outcome for the service user.

About the Team

2024 marks 34 years since SSAFA began delivering an independent non-statutory, and confidential service, for the Royal Air Force community across the UK, and this is an exciting time to be joining as we were recently successful in our bid to continue delivering this service.

We are transforming our ways of working to be innovative, to ensure our service is even more inclusive and accessible to meet the needs of a modern RAF.

As part of this transition, we are recruiting to several Welfare Officer vacancies across the UK, including apprenticeship opportunities which will be advertised in due course.

We are a hard-working team from diverse professional backgrounds.  Although we all have our own area of responsibility, we support each other in delivering the best possible service to our military community.

Find out more about the 34 year history of the Service Personal Support & Social Work Service.

About you

To thrive in this role you will have relevant experience of supporting adults, families and children/young people. You will be able to take a flexible and creative approach to problem solving. You will have excellent communication skills and be able to deliver presentations with confidence.

You will have used Microsoft Office 365 to a high standard. It is important that you have experience of planning and managing your own workload, with minimal supervision.

It would be advantageous if you have experience of carrying out assessments, preparing plans, monitoring and reviewing outcomes.

There will be some travel required and therefore you will need to be able to drive and have access to your own car.

About SSAFA 

SSAFA, the Armed Forces charity is a trusted source of support for serving personnel, veterans and their families in their time of need. In 2022 our trained teams of volunteers and employees helped more than 59,000 people, including veterans, serving personnel (regulars and reserves) and their families.  

SSAFA understands that behind every uniform is a person. And we are here for that person and their family, any time they need us and in any way, they need us.

Diversity and Inclusion at SSAFA 

SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business. 

SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.   

Further information about the role 

Download a copy of the job description here.

Review the benefits that SSAFA has to offer here.

If you have any queries or would like to speak to someone about this role, please contact Sara Warren, Social Work Team Lead, sara.warren@ssafa.org.uk for an informal discussion.  

No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable. 

How to apply 

Click on ‘Start your application’ now. 

If you need any adjustments to support you with the application process, please contact recruitment@ssafa.org.uk  

Closing date: Midnight on Sunday 12 May 2024. SSAFA reserves the right to close the vacancy early if we receive a high volume of suitable applications. 

Interviews: TBC

Shine Lincolnshire

Shine Lincolnshire working in partnership Public Health, Lincolnshire County Council, NHS Lincolnshire Integrated Care Board and Lincolnshire Partnership Foundation Trust are looking to recruit 3 x full-time positions (36hrs). All are offered as fixed term contracts for a period of 12 months.
The Pilot consists of delivering Hoarding Support on the East Coast area of Lincolnshire as a 12-month project to those individuals who meet all/any of the following criteria:
• Have a hoarding/clutter rating score of 6 and above.
• Are identified as living within the East Coast area of Lincolnshire.
• Are already known to the Neighbourhood Team (NT) and are within an identified cohort as agreed within multi-agency discussions.
The key aim is to test, refine and evaluate a specific hoarding pathway. Please note applicants will need to be able to travel independently across the East Coast area.
We are seeking:
1 x Hoarding Coordinator (36hrs) Band 5
2 x Hoarding Support Workers (36hrs) Band 4
As an employer we offer: Flexible working pattern between 8am-6pm Monday to Friday, 28 days AL plus Bank Holidays. 7% Employer Pension contribution & Pay Care health cash back scheme.
The post holders will be subject to an enhanced DBS and will be required to undertake mandatory training. Full support will be provided.
For further information about the post or to request an application pack, please contact Belinda Butlin-Hodgson belinda@shinelincolnshire.com
Closing date for applications is 5pm Tuesday 16th April 2024
Interviews will be held Tuesday 23rd April 2024 in Horncastle.

Lincolnshire County Council

Marketing, Communications and Engagement

Corporate Services

Communications and Engagement

Lincoln

£33,024 – £36,648

Permanent

Full-time

15/04/2024

Are you looking for a rewarding role in a dynamic Communications and Engagement team?

We are looking for someone who is great at working with people, can present key messages in an engaging and concise manner, and knows how to reach communities far and wide.

You will take an active role in developing engagement and gathering intelligence that informs local government decisions and improving council services. 

About the role

Using engagement and consultation expertise, this post’s objective is to provide intelligence to inform decisions, strategies, and plans.  By successfully engaging with local communities, breaking down barriers to participation and drawing insight from the feedback gathered, we support the council to make meaningful decisions.

You will work with council colleagues, elected members, and liaise with communities and partners to co-ordinate and deliver engagement activities. You’ll also take a leading role in encouraging residents’ participation to inform service development.

About you

You will be an experienced and professional lead team member, confident in planning and delivering consultation and engagement activities, end to end. 

On a practical level, you’ll demonstrate:

• excellent communication and interpersonal skills, and the ability to act as a point of specialist expertise
• proven practical experience of developing and implementing effective engagement plans, managing delivery, and evaluation of results
• ability to build effective relationships with a wide range of people both internally and externally
• ability to analyse consultation responses and present findings to a range of audiences in an engaging and concise manner
• experience managing a varied workload, which will include complex projects and the production of quality outcomes to deadlines
• diplomacy, tact, and political judgement
• assertiveness with the ability to deal positively with difficult queries and situations, making judgements and identifying solutions

About the team

We are a small, friendly team, but we also have the chance to work with a wide range of people across different service areas within the council.  We are committed to developing enthusiastic individuals who can add value to our team and the council.

We deliver our consultation and engagement activity both online and in person. Our ‘Let’s talk Lincolnshire’ platform allows us to better connect with our residents, and we want to build its usage even more. Face-to-face engagement activities may involve occasional travel within the county or work outside normal office hours.

Our team values the collaborative environment in the office, where we can connect with organisational officers and councillors. While we embrace flexibility and hybrid work options, having a team ethos and a strong physical presence is essential, especially to cover the demands of the service across core hours.

About the offer

Along with a competitive salary we are offering:

• A Contributory pension
• Comprehensive benefits package including excellent discount schemes and cycle to work
• Flexible working policies
• Career progression opportunities
• A generous annual leave entitlement plus the option to buy more

Further details can be found in our rewards and benefits brochure

If this sounds like the role for you, then please read through the full Job Description, before clicking apply!  If you would like to know more about Lincolnshire County Council and our current vacancies then click on over to  www.lincolnshire.gov.uk. 

Applications close on 15th April 2024 and interviews will take place week commencing 29th April 2024.

For a confidential and informal discussion about the role please contact:

Kate Sobstyl via email kate.sobstyl@lincolnshire.gov.uk or call 07825 935231.

Best of luck with your application

A Smarter Working Employer

We have embraced new ways of working and hybrid working will be a feature of this role. You will be given a nominated contractual work base and you will be required to commute to this work base when necessary.  Working arrangements regarding hybrid working will be discussed as part of the appointment process.

Our technology platform and equipment is very good enabling you to connect and collaborate remotely. We require that you have in place good connectivity, and we will discuss during the recruitment process if support with this is needed.

Please be advised that this position may be subject to a criminal record check.

All candidates are advised to read the attached job information pack prior to making an application.

On occasion we receive significantly more applications than expected for some vacancies and under such circumstances we reserve the right to bring forward the closing date of the advertisement. We therefore strongly advise you to apply for the role promptly to avoid disappointment should the closing date be brought forward. 

We operate a talent pool scheme whereby candidates who are not successful on this occasion may be considered for a period of up to 3 months for equal positions.

Lincolnshire County Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.

Fluency Duty

In accordance with Part 7 of the Immigration Act 2016 (Fluency Duty), the ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post.

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Documents

• 02856 – Senior Engagement Officer – JD – 01.08.2023.pdf
  (PDF, 255.81kb)
• Job Information Pack.pdf
  (PDF, 514.61kb)

Family Engagement Worker HMP Lincoln –

https://lincolnshireactiontrust.peoplehr.net/Pages/JobBoard/Opening.aspx?v=78ece9ca-fa54-4bfa-8308-2b33f934e52a closes on the 26/02.

Family Support Worker HMP Humber –

https://lincolnshireactiontrust.peoplehr.net/Pages/JobBoard/Opening.aspx?v=0d8fd4a6-30ad-4ab2-8b72-731dffe9be1f closes on the 27/02.

Resettlement Practitioner HMP Lincoln –

https://lincolnshireactiontrust.peoplehr.net/Pages/JobBoard/Opening.aspx?v=5a6707a1-b04f-4880-8231-14ff882b9b10 closes on 25/02.

Senior Women’s Service Practitioner Lincolnshire – https://lincolnshireactiontrust.peoplehr.net/Pages/JobBoard/Opening.aspx?v=89fb7630-1bd3-400d-8425-670b9f2e4694 closes on 25/02.

Senior Women’s Support Practitioner Lincoln and surrounding area – https://lincolnshireactiontrust.peoplehr.net/Pages/JobBoard/Opening.aspx?v=59a752bd-57c5-4f89-8ac1-611853826ba7 closes on 25/02.

Women’s Service Practitioner (Boston with travel across south of county) – https://lincolnshireactiontrust.peoplehr.net/Pages/JobBoard/Opening.aspx?v=fbace1e5-8af1-4ad7-a20e-1469609bf854 closes on 25/02.

For further information, please follow the links or contact LAT Charity (HR) hr@latcharity.org.uk

Every-One

Every-One’s vision is “making wellbeing personal”. We are a Lincolnshire based charity that aims to connect, collaborate with and coordinate services that commit to placing people at the centre of their own wellbeing, through enabling individual choice and control.

Purpose of the job

This is an exciting and busy time to be joining Every-One as we start our new 3-year National Lottery Community Fund Menopause “Peri-Meri” project.
The Peri-Meri project aims to support people to understand the effects of the menopause across personal and professional scenarios and offering practical advice to implement changes within the workplace and home.

The project will offer community-based sessions and work with employers and support agencies to deliver the following outcomes:
• Improved physical health for participants
• Improved mental health for participants
• Increased knowledge of menopause
• Increased confidence in managing symptoms.

The Project Support Officer is responsible for the administration and organisation of the community events across the County of Lincolnshire. Representing Every-One, you will support the delivery of the project Marketing and Communication Plan, and using the evaluation model collate, analyse and prepare reports to represent the feedback and evidence outcomes of events and the Project.

Reporting to the Lead for the Project, you will create a positive impact by assisting in the delivery of the project, the setting up and running of the programme of awareness raising and training sessions to the public and professionals.
We are looking for candidates with an understanding of organising or coordinating a project of events, and with effective communication skills to build relationships with the public, professionals, and organisations.
The successful candidate will have a passion for making a difference and be proactive, inclusive, inspiring and an excellent communicator.

Salary: £15,000 (£25,227 FTE)
Hours: 22 Hours with the Every-One Peri- Meri Project with potential for additional hours available.
Contract: fixed term to 31st January 2027
Based at: The role will be hybrid working, with the office base at: Every-One, Wellingore Hall, Wellingore, LN5 0HU, with the requirement for cross-county travel.

Why work with Every-One?
• Flexible/Agile working
• 28 days annual leave plus Bank Holidays (pro rata for part-time employees)
• Pension Scheme
• IT equipment and mobile phone provided for duration of contract.

Job description and Person Specification

If you have any questions, please contact us on meno@every-one.org.uk with your name, telephone number and outline of your query.

How to apply
If you would like to be considered for this fantastic opportunity visit our webpage at www.every-one.org.uk/working-with-us/vacancies or contact us on meno@every-one.org.uk to request an application form by post. Please include your name and address including postcode.

Closing date: Sunday 3 March 2024 at 11:59pm (Midnight)
Provisional interview date(s): week commencing 18th March 2024
Registered Charity No.1164639
Vacancies – Every-One

Inspire Plus

Passionate about sports and helping young people?
inspire+ is a highly reputable sports and education charity with a mission to help young people be healthier, happier and more active.
www.inspireplus.org.uk
Location: Grantham

Benefits

• Company pension
• Flexitime
• Free or subsidised travel
• Health & wellbeing programme
• On-site parking
• Private medical insurance

Responsibilities:

As a Community & Schools Team Officer, you will be seen as a role model within our member schools and the community, promoting lifelong habits regarding healthiness, happiness and physical activity. You will support the delivery of PE and School Sport, offering a range of extra-curricular clubs and activities as well as supporting the charity’s community provisions.

Your time will be spent between our Grantham-based office and schools across South Kesteven and surrounding areas.

The successful candidate will show a passion for sport, coaching and working with children. Individuals will need to be energetic, inspiring and committed.

This opportunity will develop knowledge, understanding and behaviours around PE, Sport and Wellbeing in schools. The opportunity offers a wide range of experience such as understanding safe coaching practices, participant and student needs, planning / delivering / evaluating sessions, and organising sport / community projects.

Requirements:
inspire+, an established and highly respected sports and education charity, is looking for a competent, determined and passionate individual to join the team.

As a Community & Schools Team Officer, you will be responsible for supporting and delivering various programs within our member primary and secondary schools. You will assist colleagues to ensure each programme is periodically reviewed to ensure they are supporting local, regional and national priorities around physical activity, healthy lifestyles and mental well-being.

You will be an excellent team player committed to supporting colleagues in projects and initiatives ranging from our coveted annual Mini Olympics and festivals run by local School Games Organizers to mentoring pupils in schools and supporting holiday provisions. We are committed to safeguarding and promoting the welfare of children and young people. We expect all staff to share this commitment and to undergo appropriate checks, including an enhanced DBS check. If you have a disability and require any reasonable adjustments that will enable you to apply for this position, please let us know.

Key areas of work

• Deliver enrichment activities at breakfast, lunch and after school provisions
• Support the teaching of PE and sports lessons in schools
• Support schools in preparing for and attending school sport competitions
• Support talented individuals through our Talented Athlete Program
• Supporting the Mini Olympics 3 day event
• Pastoral support for small groups or individuals
• Gifted and talented and low self-esteem mentoring
• Support our holiday sports and activity provision
• Support the development and roll out of other key programmes and initiatives such as the Legacy Tour
• Support our comprehensive sports leadership programmes

Qualifications and Professional Development

Essential

• Relevant Sports Degree and/or NGB Level 2 sport qualification or equivalent dance/gym/other
• Enthusiastic and energetic approach, with a can-do attitude
• A team player who values and appreciates their colleagues but has the ability to work alone
• Flexible approach to duties undertaken
• Hard working with a passion to excel
• Ability to develop and maintain a warm, respectful, and valued rapport with young people, staff and local partners
• Full driving licence or willingness to travel by other means of transport

Desirable

• Child protection and first aid training in sport, (this is a requirement of the position and training will be provided)
• Experience coaching in schools, clubs or within the community

Term

1-year fixed term contract (subject to performance, you will be offered a permanent contract)

Immediate start available

Salary

£18,000 – £24,000 (depending on experience)

Charity Benefits

Private medical insurance (BUPA) employee and family option, pension, flexible working arrangements, enhanced pay during holiday provision, well-being committee, expenses including travel, fully funded training/qualification opportunities (e.g. – degrees, coaching quals, masters, mental health first aid)

If you are interest in applying, please send your CV and cover letter to michaela.duggan@inspireplus.org.uk. For any further questions please do not hesitate to email or call the office on 01476 578137.

Job Types: Full-time, Part-time

Salary: Up to £24,000.00 per year

Expected hours: 40 per week

Benefits:

• Company pension
• Flexitime
• Free or subsidised travel
• Health & wellbeing programme
• On-site parking
• Private medical insurance

Schedule:

• Monday to Friday

Ability to Commute:

• Grantham (preferred)

Ability to Relocate:

• Grantham: Relocate before starting work (preferred)

Work Location: In person

DialaRide Mobility Services

Hours: 30-35 hrs per week (Monday to Saturday inclusive) at agreed times to cover flexible hours during operating times of 8.00 to 17.00. This will include approximately 4 hrs on a Saturday morning covering ShopMobility in occasion to cover holiday and sickness. Share of on-call cover out of normal hours is also required.

Rate: National Minimum Wage

Main Responsibilities

• To operate the telephone booking service and to assist in ShopMobility. Issuing mobility equipment etc
• To provide support to members of staff as directed by the Line Manager

In this role you will get the opportunity to drive our adapted accessible minibuses. You will be transporting members of the community of Lincoln to appointments, shopping trips, social events, etc. You will help vulnerable people get out and about and fight against social exclusion. All our DialaRide users must live within a 10-mile radius of Lincoln City Centre, but they can request to travel to anywhere in mainland UK. This is a great opportunity to meet new people and to make a real difference in their lives.

Job Requirements

You must be 25+ and have had a full driving licence for at least 2 years and will need a D1 classification.

You would ideally have at least 2 years’ experience of driving a 3.5 tonne vehicle. You will need your own transport to be able to travel to different bus depots.

The role requires a HNC or equivalent.

The successful candidate must be able to work independently, using their initiative and must be able to manage their own time and workload well.

Ideal Candidate

This role does require a caring disposition with a friendly approach, good people skills with a desire to make a positive difference to people’s lives will do great in this role. A full enhanced DBS check is required for this role and a short online Equality, Diversity and Safeguarding Course must be completed.

Job Benefits

Opportunity to progress.

Offers flexibility.

Closing Date: 31^st January 2024

Please send your CV to contact@lincolndialaride.co.uk or hand/send it into the office.

Many Thanks

Company Details

Lincoln Area DialaRide Ltd

Unit 1 Lincoln Central Carpark

Melville Street

LN5 7HW

Company Number: 9111065

Contact Details

Andy Wignall

Manager

07974 081 584

andy.wignall@lincolndialaride.co.uk

Guinevere Green

Assistant Manager

07469 935 317

evie.green@lincolndialaride.co.uk

Citizens Advice Lindsey

Hybrid remote in Lincoln

Job details

Here’s how the job details align with your profile.

Pay

• £23,353 – £26,882 a year

Job type

• Permanent
• Full-time

Shift and schedule

• Monday to Friday

 

BenefitsPulled from the full job description

• Company pension
• Sick pay

Debt Call Centre – Debt Caseworker/Trainee Debt Caseworker

Salary: £26,882 100% proficient

Full time – 37.5 hrs weekdays as well as evenings and Saturday morning shifts

Contract term: Permanent

Main base: Lincoln

Start Date: Feb/March 24

Benefits include:

Pension: Nest Workplace Pension Scheme

Annual leave: 33 days paid holiday per year including bank holidays

Sick pay: Contractual

Hybrid working available

Citizens Advice

Citizens Advice Lindsey offers free confidential, impartial advice. We give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem. We help with everything from money issues to problems at work, housing to consumer rights.

Role Responsibilities

We are looking for a well organised trainee or fully competent Debt Caseworker to join our new national call centre. The successful candidate will undertake relevant training to provide an in-depth casework service to clients, working on telephone and digital services. This will include full support and development offered.

The successful candidate will need a good working knowledge of money and debt advice, or transferable skills to meet the Financial Conduct Authority , Money Advice and Pensions Service and other standards and achieve high quality outcomes. Must have the ability to prioritise cases, manage a full caseload efficiently as well as the ability to work as part of a team. Ideally, a background working with clients in a financial setting would be an advantage. However, if you feel you have the potential and transferable skills please apply.

How to apply:

Please submit your CV and covering letter.

Job Description

Context of role: The post of the telephone and digital Debt adviser is based at Citizens Advice Lindsey and reports to the Specialist Supervisor. The post holder will provide debt and budgeting advice to clients calling the National Citizens Advice debt helpline . Ideally you will be a fully trained money adviser however a trainee would be considered as full training is available.

Core Duties:

Provide advice and casework covering the full range of debt and money issues. This will be via telephone, webchat, email and video chat

Taking client instructions; this may include, but is not limited to; drafting letters/emails to the client and third parties, preparing financial statements and negotiating with third parties.

• To efficiently deal with any communication from the client and third parties.
• To be willing to go the extra mile and provide the best possible outcome for clients.
• To provide excellent client care and recognise the benefits of this.
• To ensure income maximisation through the take up of appropriate welfare benefits.
• To prepare and present cases to the appropriate statutory bodies, tribunals and courts as appropriate.
• To carry and manage own caseload, opening/closing cases appropriately, and carrying out reviews in accordance with MaPS guidance.
• To recognise when a client may be considered ‘vulnerable’ and the policy and procedures in place to provide extra support when required.
• Assist clients with other related problems where they are an integral part of their case and refer to other advisers or specialist agencies as appropriate.
• To work cooperatively with other staff and volunteers to provide advice and assistance across the whole range of debt and money advice issues.
• To ensure that all casework conforms to the Citizens Advice Office Manual and the Advice Quality Standard and/or the Specialist Quality Mark as appropriate.
• To ensure that Money Advice Services meet FCA, MaPS, and other appropriate Quality Standards
• To accurately record and work towards the achievement of agreed organisational, departmental and individual KPIs and targets
• To maintain accurate case and client records using a case management system for the purpose of continuity of casework, information retrieval, statistical monitoring and report preparation.
• To ensure that all work conforms to the Citizens Advice systems and procedures.

Research and Campaigns:

• Assist with research and campaigns work by providing information about clients’ circumstances.
• Provide statistical information on the number of clients and nature of cases and provide regular reports to Citizens Advice management.

Professional Development:

• Keep up to date with legislation, case law, policies and procedures relating to debt and money advice and undertake appropriate training.
• Take responsibility for acquiring the required CPD points necessary for contract compliance.
• Read relevant publications.
• Attend relevant internal and external meetings as agreed with the line manager.
• Prepare for and attend supervision sessions/team meetings/management team meetings as appropriate.
• Assist with Service initiatives for the improvement of services.

Administration:

• Review and make recommendations for improvements to Citizens Advice services.

Maintain local information systems.

• Use IT for statistical recording, record keeping and document production.
• Keep up to date with policies and procedures relevant to Citizens Advice work and undertake appropriate training.
• Attend internal and external meetings as agreed with the manager.
• Maintain close liaison with relevant external agencies.
• Maintain a library of reference material and case law.

Public Relations:

• Liaise with statutory and non-statutory organisations and represent the Service on outside bodies as appropriate.
• An ability to establish good working relationships with colleagues and stakeholders including service users and a wide range of agencies.

Other Duties and Responsibilities:

• Support and mentor other colleagues and share learning where required to ensure the effective delivery and development of the service.
• Carry out any other tasks that may be within the scope of the posts to ensure the effective delivery and development of the service.
• To positively represent Citizens Advice and demonstrate commitment to the aims and policies of the Citizens Advice service.
• Abide by health and safety guidelines and share responsibility for your own safety and that of colleagues.

Person specification:

Essential

Numerate with the ability to analyse data and draw conclusions

Effective communication skills (oral & writing) with particular emphasis on negotiating, representing and preparing reviews, reports and correspondence.

Fully understand the issues involved in interviewing clients and demonstrate an understanding of social trends and their implications for clients and the service.

Have an ordered approach to casework and an ability and willingness to follow and develop agreed procedures. Utilising IT in the provision of advice and the preparation of financial statements and reports.

Ability to give and receive feedback objectively and sensitively and a willingness to challenge constructively.

Ability and willingness to work as part of a team

Understanding of and commitment to the aims and principles of the organisation’s service and its equality and diversity policies.

Desirable

In-depth knowledge and experience of the debt advice work

Qualification as a DRO intermediary

Attitude and motivation:

Interest/enthusiasm for debt advice work.

A commitment to continuous professional development (CPD), including a willingness to develop knowledge and skills in required areas.

Ability to work as part of a team.

Ability to work on own initiative, proactively manage a varied workload, ensuring deadlines are met.

Job Types: Full-time, Permanent

Salary: £23,353.00-£26,882.00 per year

Application question(s):

• Criminal convictions: having a criminal record will not necessarily bar you from working with CALindsey – much will depend on the type of job you have applied for and the background and circumstances of your offence. If you have any previous convictions not regarded as spent under the Rehabilitation of Offenders Act 1974 please provide details of the offence and the date of conviction
• Have you uploaded your Covering Letter (describing how you meet the person specifications) with this application? (Please note that applications submitted without a covering letter will NOT be considered).
• Are you able to work occasional shifts across 9am to 8pm Mon to Fri and Saturday from 9am to 1pm.
• Are you a current client of Citizens Advice?

Education:

• GCSE or equivalent (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person

Application deadline: 19/02/2024

Apply here Citizens Advice Lincoln Lindsey Jobs | Indeed.com

Citizens Advice Lincoln and Lindsey

Job details

Pay

• £22,512 – £23,353 a year

Job type

• Permanent
• Full-time

Shift and schedule

• Monday to Friday

Benefits

• Company pension
• Sick pay

Debt Call Centre – Debt Support Officer

Salary: Salary negotiable dependent on experience £23,353 fully competent

Full Time – 37.5 hrs, Weekdays as well as evenings and Saturday morning shifts

Contract term: Permanent

Main base: Lincoln

Start Date: Feb/March

Benefits include:

Pension: Nest Workplace Pension Scheme

Annual leave: 33 days paid holiday per year including bank holidays

Sick pay: Contractual

Hybrid working available

We have a great opportunity to join our new National Call Centre providing debt support to our debt advisers and clients.

Citizens Advice

Citizens Advice Lincoln & Lindsey offers free confidential, impartial advice. We give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem. We help with everything from money issues to problems at work, housing to consumer rights.

Role Responsibilities

We are looking for well organised and customer focused Debt Support Officers to work alongside our Debt Caseworkers to carry out a range of activities that prepare the client to receive debt advice – such as supporting them to complete a budget in advance of an appointment and gathering all their paperwork – and progress their case after they’ve received advice.

Debt Support Officers also provide general administrative support such as dealing with incoming and outgoing post, managing SMS, e-signatures and electronic document upload requests, making referrals, ensuring records are updated in line with policy, liaising with clients and third parties.

The successful candidates will need excellent administrative, customer service and computer skills and a willingness training and be able work as part of a team, ensuring boundaries and confidentiality are maintained at all times.

Ideally, a background working with clients in a financial setting would be an advantage. However, if you feel you have the potential and transferable skills please apply.

How to apply:

Please submit your CV and covering letter and please ensure you complete the screening questions.

Job Description

Role profile:

Debt support officers work alongside debt caseworkers to carry out a range of activities that prepare the client to receive debt advice – such as supporting them to complete a budget in advance of an appointment and gathering all their paperwork – and progress their case after they’ve received advice.

Debt support officers also provide general administrative support such as dealing with incoming and outgoing post, managing SMS, e-signatures and electronic document upload requests, making referrals, ensuring records are updated in line with policy, liaising with clients and third parties.

Main duties and responsibilities:

Supporting clients:

• Be point of contact for clients across relevant channels as required
• Prepare clients for a debt advice session by contacting them in advance of their appointment outlining the expectations
• Helping clients gather information and complete their budget in advance of the appointment
• Collect information from creditors and utility companies to support the work of the adviser
• Processing information received from the client to contribute to the progress of their case
• Contact third parties to update them on the client’s situation or obtain information
• Contact the client post closure of their case to check on progress

Administration:

• Process inbound and outbound referrals to the service
• Facilitate the booking of appointments to other debt advice partners
• Sending appointment reminders, e-signature requests and SMS
• Obtain credit reports and information required for breathing space applications
• Ensuring case file has all required information before case closure

Training:

• Attend training where required
• To identify and develop your own learning opportunities

Contribute to the team:

• Contribute to the efficient working of the team in delivering against the project delivery requirements

Customer service:

• Handle contacts from clients within agreed timescales
• Support clients in a professional manner and with sensitivity and confidentiality to their situation

Management Information:

• Set up and maintain casework and other admin systems as required
• Maintain client records to required standards on the organisation’s management information system

Equality and Diversity:

• Ensure that work undertaken reflects and supports the service’s Equality and Diversity Strategy

IT Proficiency:

• Develop and maintain Information Technology proficiency to support your work requirements

Person specification:

Essential Criteria:

Customer service skills or experience of working with people

Able to work constructively as part of a team

Willing to learn and attend training and supervision.

Able to communicate effectively with clients

Able to maintain boundaries and keep confidentiality

Good computer skills

Able to undertake administrative tasks effectively

Desirable Criteria:

Experience of working with people with mental health issues, or people with disabilities.

Job Types: Full-time, Permanent

Salary: £22,512.00-£23,353.00 per year

Application question(s):

• Are you able to work shifts across 9am to 8pm Mon to Fri and Saturday from 9am to 1pm.
• Criminal convictions: having a criminal record will not necessarily bar you from working with CALindsey – much will depend on the type of job you have applied for and the background and circumstances of your offence. If you have any previous convictions not regarded as spent under the Rehabilitation of Offenders Act 1974 please provide details of the offence and the date of conviction
• Have you uploaded your Covering Letter (describing how you meet the person specifications) with this application? (Please note that applications submitted without a covering letter will NOT be considered).
• Are you a current client of Citizens Advice?

Education:

• GCSE or equivalent (required)

Experience:

• Administrative: 1 year (required)
• Customer support: 1 year (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person

Application deadline: 19/02/2024
Expected start date: 04/03/2024

Apply here Citizens Advice Lincoln Lindsey Jobs | Indeed.com