Kirsteen Redmile
Where do we go from here?
Well what an 18 months it’s been across Lincolnshire’s health and care system.
A time of significant turmoil, upheaval and upset for colleagues and friends. The ever-changing goal posts and expectations that have been driven by the national agenda and the faceless people in their ivory towers.
You always expect change and opportunities and in Lincolnshire we have thrived on that over the last few years, with strong relationships and partnerships developing, great collaboration and teams being prepared to try something new; however this time it feels different, with relationships being tested and people feeling frazzled, we revert back to old ways of working reaching out for our comfort blankets, and start to bring back traditional ways of transacting, thinking, commissioning and being.
We need to take time to pause and reflect to really understand if this ‘new pathway, process, policy, procedure’ we’re putting in place is really going to make a difference to the people we support or just make things even more difficult to navigate and access.
When do we say that’s enough and press the simplify button and when do we truly start to listen and act on what people are telling us, both residents and workforce.
My plea is, that we take the opportunity around Neighbourhood health and wellbeing seriously, with relationships and people are the heart of everything we do.
We know instinctively that if we have good relationships with people, if we’re kind, if we know who to connect with, if we’re prepared to make mistakes, learn and move on, if we work with and not for people, outcomes improve, our productivity and efficiency is better, morale improves, because people feel valued trusted, heard, respected.
And the evidence base is there; more and more research is saying if you want to transform services, relational management has to be at the heart and drive the change.
In Lincolnshire we have an ambition around Our Shared Agreement – developing better relationships, but have we truly embraced it?
This is the time to demonstrate that we have and ‘its’ all about people’.
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